Coverage
Track scheduled versus filled posts and document substitutions.
Manage Your Provider
EditorialSecurity Guard Accountability
Set clear post orders, review service records, and manage exceptions with your security provider.
How do you manage a security provider after signing?
Set measurable post orders, confirm coverage, review incidents and patrol records, and discuss exceptions on a regular schedule. Agree in advance what evidence the provider will share.
Make performance reviewable
Patrol completion
Review recorded rounds and discuss missing or incomplete work.
Incident quality
Check that reports contain the facts and follow-up your contract requires.
KPIs and SLAs
Define the measure
For each measure, specify a source, reporting period, owner, and escalation threshold.
Coverage gaps and no-shows
Agree on notification, replacement, and documented remediation.
Quarterly reviews
Review trend, exceptions, post orders, and changes to the site together.
One way to record patrol activity
Digital Guard Tour is made by the company that publishes this guide. The checklist above works with any provider or system.
Frequently asked questions
Can an existing provider use patrol verification?
Yes. Agree with the provider on checkpoints, access to records, and the review process.
Does a patrol record replace management review?
No. A record supports a conversation about what happened and what needs attention.
Related pages
How to Hire a Security CompanyDefine your scope, check a company’s qualifications, compare proposals, and agree on measurable service.Explore →Verify Guard PatrolsRead the patrol verification guide on Digital Guard Tour.Explore ↗Security Guard Services GuidesBuyer-side guidance organized around costs, hiring, service selection, and accountability.Explore →
Ready to review patrol evidence?
See the patrol verification approach, then decide whether a pilot fits your operation.